Contentsquare Enhances CX Intelligence with Loris AI Acquisition
Agent Valet :
AI for Business
· September 11, 2025
Contentsquare, a global leader in digital analytics, has made a strategic move by acquiring Loris AI, a prominent conversation intelligence platform. This acquisition is poised to revolutionize how businesses understand customer interactions and monitor agent performance by leveraging advanced AI analytics.
Key Takeaways
Through this acquisition, Contentsquare aims to enhance its customer experience intelligence platform by integrating Loris AI's capabilities. The collaboration is expected to provide business leaders with deeper insights into customer conversations and agent activities, fostering improved decision-making and customer satisfaction.