C.H. Robinson Introduces AI Agent to Streamline LTL Freight Classification

As the national classification system for less-than-truckload (LTL) freight is about to undergo significant changes, global logistics provider C.H. Robinson has launched an AI agent designed to automate the freight classification process. This innovation aims to help shippers adapt to the upcoming overhaul of the National Motor Freight Classification (NMFC) system, which plays a crucial role in determining delivery rates for LTL freight. The AI agent is geared towards reducing errors in freight classification and streamlining operations for various stakeholders in the LTL industry.

Key Takeaways

C.H. Robinson's AI agent addresses the challenges posed by the upcoming overhaul of the NMFC system, including the increased likelihood of misclassified freight. It has significantly boosted LTL automation, allowing the logistics provider to handle around 2,000 orders daily. The AI can determine freight classification in as little as three seconds, saving over 300 hours of manual work every day and enabling faster shipment processing.